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Lazarev.agency Drives 42% Boost in Retention for Mental Health Platform

Digests

September 12, 2024

Lazarev.agency Drives 42% Boost in Retention for Mental Health Platform

Kseniia Shyshkova
Kseniia Shyshkova

Head of PM

1
min read
A 3D render of a hand holding a barbell

Gamified redesign by Lazarev.agency helps a mental health app turn daily self-care into a habit, resulting in a 42% increase in user retention.

Designing Joy as a Daily Practice

Before teaming up with Lazarev.agency, Happiness had a powerful vision: to help users reshape their thinking, build sustainable habits, and find a balance between work and life. Turning that vision into a compelling digital product strategy was the challenge. With the growing market of mental wellness apps, the platform needed a user experience that could foster a lasting emotional bond.

5 Design Solutions to Make Emotional Wellness a Daily Habit

Lazarev.agency’s goal was to integrate offline coaching principles into a mobile-first, habit-forming product. The key objective was to turn micro-engagements into macro-results. We focused on principles of emotional design to encourage repeat interaction and visualize progress in ways that were both intuitive and rewarding.

  • Gamified UX: Introduced 6 smart gamification layers, including badges, leaderboards, and task streaks to build consistency through micro-achievements.
  • Effortless onboarding: Reimagined onboarding with instant value delivery. No long intros, just immediate access to feel-good tasks.
  • Narrative-driven interactions: Built a 6-week structure with weekly themes and motivational cues to keep users engaged.
  • Task-centric interface: Designed with daily habit-building in mind. Users track mood, complete tasks, and reflect in a gratitude journal.
  • Responsive design: With the mobile app design principles applied, users can now use the platform on the go.
“We designed an environment that rewards presence. We wanted users to feel better.”
{{Oleksandr Koshytskyi}}
Immersive design for Happiness to boost retention rates
Design for a wellness app

Retention Up 42% Driven by Design

We distilled the product into one simple loop: show up, feel progress, and return tomorrow. The impact was measurable. After launching the redesigned experience, Happiness reported a 42% increase in customer retention. The redesigned product became a companion, helping thousands build resilience through structured habits.

Happinesses interface: onboarding & leaderboard
Design for a mobile-first wellness application

Design That Helps You Stay Aligned with Yourself

The Happiness case shows that strategic design drives sustained behavior change. With Lazarev.agency’s guidance, the app became a daily ritual for thousands of users, leading to high retention, strong engagement, and sustainable growth in the crowded wellness market.

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