9+ years
Of experience
in UI/UX design
in UI/UX design
/ 01
UX Research Services
Become a client
As a UX research agency, we're not limited by merely scratching the surface of people behavior. We relentlessly unravel the deeper questions: why people behave the way they do and how to improve their overall user experience.
- We're not in the business of collecting meaningless data. Our ultmate goal is to achieve deeper understanding of your current situation, maximize the research value, and optimize the resource utilization.
- Each user experience research we undertake is about extracting actionable insights and convert them into design solutions. We take these solutions through rigorous testing, continually refining and improving.
- Our approach involves comprehensive exploration of user behavior with a variety of tools. We leave no stone unturned, from thorough market research to continuous user analysis, using techniques like heat mapping and usability testing.
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$500M+
in funding secured
for our clients
for our clients
/ 02
120+
Awards backing
our excellence
our excellence
/ 03
2015
Founded, 9 years
of experience
of experience
/ 04
San Francisco
Based in heart of AI
/ 05
All-in-One Solution
From user-research to scalable design systems
we’ve got you covered
we’ve got you covered
Among our clients:
Awards
& Recognition
& Recognition
Our team’s work was honored with most of the world-known trophies
120+
Awards won all time
CSS Design
Website of the year
Awwwards
Agency of the year nominee
The Webby Awards
The FWA
Awwwards
Red Dot Awards
Behance
the drum awards
Our team is well-versed in a spectrum of research methodologies encompassing behavioral and attitudinal analysis, as well as qualitative and quantitative approaches.
Our UX Research Methods
When we're seeking insights into "what people say," attitudinal research is our go-to. Looking for the deeper “why or how to fix a problem”, we apply qualitative research methods, whereas quantitative research methods do a much better job answering “how many” and “how much” types of questions. Explore a few of our common discovery research activities.
In-depth User Interviews
With these one-on-one conversations, we adhere to the "nothing about users without users" model, which, in turn, helps us create a product that meets the market's needs. We validate or challenge assumptions about the target audience and save time and money by ensuring we develop the corresponding features and solutions.
Surveys and Questionnaires
We conduct quantitative research with a larger sample of users to test our hypothesis and/or validate the data we got during an interview. Surveys conducted either in person, via email, or through online forms help us track or discover important issues to address.
Field Studies
Through observational studies, our UX research agency gains unfiltered insights into user interactions. We closely observe how users navigate, utilize, and respond to your solution, while remaining unobtrusive. These nuanced observations shed light on not just users actions, but the underlying motivations and decision-making processes behind them.
Сard sorting
This user research activity is required to learn how customers categorize and label items. It helps gain an inside look into their mental models and thought processes. This actionable insight is pure gold when it comes to designing navigation menus, information architectures, and content hierarchies.
Case studies
User Experience research: our Portfolio
We acquired a proven track record of conducting market and user research across diverse industries and project scopes –– be it building a B2B AI-driven product or designing a website for an SMB.
UX Research services
Clients talk about our UX research agency
Every standout research project in our portfolio owes its success to a comprehensive discovery phase. So we leave it up to our clients to share the experience of partnering with us.
/ 01
“Their comprehensive research abilities and attention to detail stood out.”
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“Overall, they’ve gone above and beyond in terms of research while showing us how they’ve come up to the conclusions they have.”
Navigating User Research Across Industries
User research methodologies are applied across a broad spectrum of industries and digital projects. At our UX research agency every single project, regardless of its domain, undergoes the rigorous process of discovery.
Who We Are
and Why Us
Since 2015, Lazarev.agency has been charting new territories in the world of digital design. As a premier design systems agency, we’ve delivered over 600 projects across diverse industries, earning recognition through 120+ design awards. Our team of UX strategists, UI/UX experts, product designers, and business analysts brings a wealth of experience to every challenge.
Our journey as design system consultants has taught us that true excellence lies in creating scalable, unified design frameworks. We've refined our approach to deliver design systems that transform scattered design assets into powerful, organized systems. Whether for ambitious startups or established enterprises, we build foundations that scale, enabling faster product development, seamless team collaboration, and consistent user experiences across all touchpoints. Through systematic organization and clear documentation, we help companies evolve from fragmented designs to unified, efficient design operations.
120+
International industry awards
/ 02
600+
Successful
projects completed
projects completed
/ 03
At Lazarev.agency, we see ourselves not just as service providers, but as partners invested in your success. Whether you’re a startup aiming for Series A funding or an enterprise looking to scale, our expertise in design systems is your springboard to achieving even your most ambitious goals.
What truly sets our design system consulting apart is our unwavering focus on your business objectives. We don’t just create interfaces; we craft comprehensive design systems that serve as a foundation for sustainable growth and user satisfaction. With nine years of experience under our belt, we’ve learned that effective product design is as much about driving business outcomes as it is about visual appeal.
Our UX Research Process
Keeping in mind that each business is different, we offer you a custom-tailored design process for UX research, depending on your product concept, stage of development, business goals, constraints, and more.
Our best UX designers and business analysts are involved in conducting user interviews, usability testing, research and design thinking processes.
01
Discovering your goals and vision
Before even sketching out a project plan, we hold stakeholder workshops to figure out your business needs, constraints, and opportunities and come up with a set of research activities.
During these sessions, we're asking big questions like what is the main idea behind the project or who your clients are.
02
Analyzing insights
We apply data analysis and search for common patterns to turn the insights into design solutions. Mainly they form the foundation for developing user journey mapping, user flows and product positioning.
03
Creating a UX research strategy
The hypotheses we formulate during the workshops guide our research moves — we choose activities to either confirm or debunk those educated guesses. At the same time, we develop a strategy roadmap that provides a high-level overview of the product's goals and milestones. It's a compass that keeps you and our design team headed in the right direction.
04
Running UX research
Once we determine the informational needs, the data collection process begins. Our team is here to record and document findings, insights, or feedback from user interviews for further data analysis. We provide human factors validation testing, identify patterns, trends, and user insights and look for common pain points, needs, and preferences.
05
Pursuing a never-ending process
The research does not end with the design launch or code compilation. We're in it for the long haul, continuously refining the experience to meet user needs as they evolve over time.
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Have
a project
in mind?
book a call
Share your project idea with us! Should the partnership vibe not align, we're glad to furnish you with valuable insights that could prove beneficial.
Frequently Asked
Questions
00-1
Can I just skip the research to kick off with UX design?
Neglecting such a basic stage, you take a mammoth risk of investing in a product your users may not need or understand. Without UX design discovery and research techniques, you gamble on your solution's success. Plus, the lack of a solid data foundation - complicates the whole thing - it would be a challenge to create an accurate and comprehensive product design plan which risks resulting in expensive, repetitive iterations, mishaps, and lost revenue.
00-2
Do I still need to carry out any UX research method if I know all about my potential customers?
First, it all depends on what tools you used. Let's say you leveraged analytics and A/B usability testing to define the target audience's user personas. And that's great. But these methods help learn about people from customers' perspectives and ultimately, they provide less information than you could benefit from. Knowing what your users want limits you from an in-depth understanding of their motivations and offering them a solution they need.
Second, our user experience research firm cultivates a flexible approach meaning our team customizes the design research process to your product, business goals, and vision.
/00-3
What UX research findings can I expect?
After our user experience research agency runs an in-depth discovery, you get a detailed customized research report, user personas, user journey map, product roadmap, etc. On top of that, we share our perspective, usability research expertise and recommendations on how to implement the findings into your design based on research, your vision, and business goals.
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How do you use the research results in the design process?
Basically, we use findings from international user research expertise to build user centered design or service. That's the prime reason for running it in the first place. Our team utilizes the research results to map out user research solutions, functionality that is important for users, product positioning and incorporates all of it into your solution.
/00-5
Do you do user testing and usability testing within the UX discovery sprint?
The discovery stage does not assume carrying out user testing or any other testing to observe user behavior with the real user interfaces. Usability testing activities take place during the UX design stage. Get to know more about how our user research team approaches UX design.
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What is the timeline and price range of UX discovery?
It's a matter of tailoring the approach to your specific project type, product concept, initial conditions, and overall scope. The timeline for user research agency services can span anywhere from 2 to 6 weeks, with associated costs ranging from $4,000 to $10,000. For precise details regarding timelines and pricing, don't hesitate to reach out to skilled research consultants.